Return Policy
Returns & Refunds Policy – Eloré Paris
We aim for a safe, transparent experience. This policy sets your rights and our terms for returns, withdrawal, and refunds.
1) Right of withdrawal (EU)
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You may withdraw within 30 days from the day you receive the item.
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Email info@eloreparis.com within that period to exercise the right.
2) Return conditions
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Items must be unused, in saleable condition, with all tags and original packaging.
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Returns sent after 30 days are not accepted.
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Return shipping is paid by the customer, except for wrong, defective, or damaged items.
3) Return address
Eloré Paris – Returns
Dorpsstraat 35
2665 CN Bleiswijk
The Netherlands
4) Refunds
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Once your return is received and approved, we refund within 14 days.
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Refunds are issued to the original payment method.
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If you paid by invoice or split-pay provider, the balance is adjusted accordingly.
5) Exchanges and faulty items
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If you received the wrong product, a defective item, or wrong size, we will replace it at no cost.
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Manufacturing defects: choose replacement or full refund.
6) How to return
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Email info@eloreparis.com with your order number.
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We’ll send a return form and instructions.
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Place the form in the parcel and ship to the return address.
Questions: info@eloreparis.com.
